Frequently asked questions
What is the return policy?
We accept returns only in case of damaged goods or manufacturing defects. Since each rug is handmade, slight variations are natural and celebrated as part of its character.
Do you ship internationally?
Yes, we do. We ship across the globe and ensure your rug is securely packed and tracked until it reaches your doorstep.
Do you offer custom rug designs?
Absolutely. We work closely with homeowners, architects, and designers to create custom rugs tailored to specific sizes, colors, and interiors. You can get in touch through our custom orders page to start the process.
How is ICP committed to sustainability?
We take conscious steps to minimize our environmental impact—using natural, biodegradable fibers, low-impact dyes, and small-batch production methods. Our rugs are made to last, not land in a landfill.
Do you use any synthetic or machine-made components?
No. Our entire process—from dyeing to weaving—is handmade and free from synthetic materials unless clearly mentioned. We aim for honesty and transparency in every rug we make.
How does ICP support artisans?
We work directly with artisan clusters, ensuring fair wages, safe working conditions, and consistent work opportunities. Our goal is to keep traditional craftsmanship alive while creating dignified livelihoods.
What is the estimated delivery time for my order?
For in-stock rugs, we typically ship within 3–5 business days. Custom or made-to-order pieces may take 4–6 weeks depending on complexity. Delivery timelines vary by location and will be shared at checkout.